Adding Roby a Team/Channel
Step 1)
In Microsoft Teams, open the app store and select Roby.
Step 2)
Click the dropdown arrow to the right of the open button and select “add to a team”
Step 3)
Select a team, and a channel under that team. In this example, it’s the Support and requests channel under the Company team.
Step 4)
Now you can turn any message into a trackable ticket by mentioning “@Roby” somewhere in the message.
or
Step 1)
Go to the channel of your choosing, and click the “+” button.
Step 2)
From there, type “Roby” in the search bar and select the Roby app you want to invite to your team.
Submitting Public Requests
Public request: A request that happens in a public channel or contains information that the requester wants visible to the rest of their team. Ex: “coffee machine is broken” or “where can I find the vacation policy?”.
- To subnit a public request:
Directly post your requests in a channel with a tag to Roby. Ex: “@Roby where can I apply for a parking pass?”.
Need some help getting started? Email us directly at info@tellroby.com
