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Marianne - Employee

Roby

Ashlee - Admin

Let's Get Started

Thank you for your interest! This is a tutorial of how Roby can simplify your ticket management.

View your open tickets

Here is the list of your open tickets. Try to click ☘️ Close this ticket! Roby will then automatically notify the employees.

Handle Employees’ Hot/Cold Calls

You are now making a Hot/Cold request in your office. Tell Roby your location by selecting it from the dropdown menu.

Notify Me

If the request is resolved, Roby will notify you automatically to keep you updated!

Make a Request

You can make other more specific requests and tag them with a location if needed by clicking this button, you can even assign requests to other employees if you need help from a specific person!

Search Again

You can make other more specific requests and tag them with a location if needed by clicking this button, you can even assign requests to other employees if you need help from a specific person!

Something Matched

Congrats! We found related response from your workspace library, but if it's not the answer you are looking for, no worry, you can by clicking 📥 Submit Your Request to submit your request to your admin.

Oops

We can't find related response from your workspace library, try 🔄 Search Again then try typing for example Where can I park?, Where can I pick up mail?, Where should I get my lunch?, How do I get a keycard?, Where can I get water? .

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Check Message Queue

Roby can also let you to check message queue of each tickets to keep you updated with the latest situation. If you want to use this function please Add Roby to Microsoft Teams!

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Assign to Other Team Member

You can assign a ticket to other admins. Add Roby to Microsoft Teams to learn more.

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View Dashboards

Roby provides complete logs of ticket history for support teams and supervisors to monitor resolution rate/time from assigned tasks. Add Roby to Microsoft Teams to learn more.

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Congrats

You just resolved all tickets! Thank you for using this demo, we hope you can Add Roby to Microsoft Teams! To make me become your REAL smart help desk!

Add to Microsoft Teams
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All Good!

Congrats! You have sent a follow-up message to the Admin! Add Roby to Microsoft Teams to learn more!

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All Good!

Congrats! Now employee will receive the latest updated message by ticket from you! To explore this feature and more, Add Roby to Microsoft Teams!

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Add Roby to Microsoft Teams

Thank you for using our demo, to explore more features, add Roby to your Microsoft Teams!

Add to Microsoft Teams